Shipping - Once a order has been submitted and a confirmation email has been received the order will be normally processed & shipped within 2-3 business days (Monday - Friday). You will receive a tracking # once your item has shipped.
Questions About Delivery: Once an item is handed over to USPS/UPS it becomes their responsibility to successfully handle and deliver your package. We are not responsible for any lost, damaged, etc. packages, please contact USPS/UPS with any delivery questions.
Change Of Address: Once an order is placed we can not change the address on that order. Please be aware to fill in the correct information at checkout otherwise we will have to cancel your order and refund you.
Restocks - We will make sure to let you know through our newsletter or social media pages if items are restocking.
Returns/Exchanges - If your items arrive damaged please email us at the email below within 48 hours of receiving the item. If you receive the wrong size please feel free email us at firstname.lastname@example.org. We do not accept returns. (Pre-Orders Can Not Be Canceled Once placed. Pre-order & Sale Items Are Final Sale)
Contact - For questions about specific orders email us at Questions@sampleind.com.
*Shipping May Take Longer Due To The Holiday Season*